Returns & Refunds
Who you are dealing with
LaBarista is a trading name. Two legal entities operate the shops, and they are joint controllers of the customer information described on this page. Which one you contracted with depends on the shop you ordered from.
- Anton Atanasov
VAT 08128967J
Archiepiskopou Makariou III 19, Mesa Geitonia 4000, Limassol, Cyprus
Shops: Agios Ioannis, Mesa Geitonia - The Nice Area AI Ltd
VAT 60306466K
Iakovou Tompazi 9-11, Neapolis 3107, Limassol, Cyprus
Shop: Neapolis
You can exercise your data rights against either entity, and a request to one is treated as a request to both.
What this covers: physical products bought from our online shop and shipped in Cyprus (currently house-blend coffee beans and the tote bag) and gift cards. Prepared food and drink, and the beans subscription, are handled separately (sections 5 and 6).
1. Your 14-day right to change your mind
If you buy a physical product from our online shop you can cancel within 14 days of receiving it, for any reason, under EU and Cyprus distance-selling law. Contact us (via our contact page) with your order number, then return the item unused and in resalable condition within 14 days. We refund the price and standard delivery within 14 days of receiving the item back (or your proof of return). Return postage is yours unless the item was faulty or wrong. Coffee beans: while sealed and unopened, beans are returnable within the 14 days; once the seal is opened we can only refund if the product is faulty, on food-safety grounds.
2. Faulty, damaged, or wrong items
If something arrives faulty, damaged, or not what you ordered, contact us within 30 days and we will replace it or refund it in full, including delivery, at no cost to you. This is on top of your statutory rights, which we do not limit.
3. How refunds are paid
Refunds go to your original payment method through Stripe. We never store your full card details.
4. Gift cards
Gift cards are not refundable and cannot be exchanged for cash except where Cyprus law requires. Any expiry date is shown at purchase. If a gift card fails to deliver, or is charged in error, contact us and we will put it right.
5. In-shop and delivery-app orders
Prepared food and drink made to order is generally exempt from the 14-day cooling-off right once we have started preparing it, but your statutory consumer rights always apply. If an order is wrong or not as described, contact the shop or us and we will fix it. Orders placed through Wolt, Foody, or Bolt Food follow that platform's own refund process.
6. Subscriptions
The beans subscription's cancellation and withdrawal terms are being finalised and are not covered by this interim notice. You can cancel a subscription at any time from your account.
7. How to reach us
Use our contact page, or visit any of our Limassol shops.
This is a plain-language interim statement of how we handle returns while our full Terms of Sale are finalised. It does not limit your statutory rights under Cyprus and EU consumer law.
Last updated: 9 September 2026